Frequently Asked Questions

• *Free standard shipping is offered for orders $149 or above. Flat rate of $12.95 for orders below $149.
• *Express shipping flat rate $28.95.
• Quality Garden Supplies does not currently offer international shipping.

*Unfortunately free shipping does not apply on large and bulky items. This will be written in the product description.

• Items over 2m in length: $34.95.
• Bulky items (large items and items that are over 1m in length): flat rate $19.95, express $34.95.

Local Pickup:
We offer local pickup from Chatswood, Sydney. Our store is open Mondays – Fridays from 9am to 3:30pm, and by appointment on weekends.

Orders are typically ready after purchase and order confirmation.

Pickup Location: 4/312 High Street, Chatswood, NSW 2067.

If your order has not yet been shipped, we can change the shipping address. You can contact us at info@qualitygardensupplies.com.au or give us a call on 1300 206 459.

Although Australia Post quotes us 2-8 business days for standard delivery, they may not always be able to deliver within this timeframe. When this is the case, your tracking number may show a ‘delayed’ delivery date.   

If your order isn’t delivered within 20 days, please contact us and we can launch an investigation with Australia Post.   

*Please note: The investigation outcome timeline can vary from courier to courier. We’ll do our best to help with a timely resolution.

Here at Quality Garden Supplies, we strive for excellence and customer satisfaction, and we back that up with our return policies. Your trust is the most important thing to us.

We have a 30-day easy returns policy.  If your purchase isn’t quite the perfect fit for you, you can return it within 30 days of receiving it, and we will happily exchange or refund the item.  To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. It is your responsibility to get the product(s) back to us and the shipping cost will be worn by the customer unless we are at fault. Please note seeds and fertilisers are non-refundable.

If the item you purchased happens to be faulty in any way, we will happily replace the product. While we hope it doesn’t come to that, we’ll make the process as smooth as possible by assisting you personally in the procedure if required.

Yes, please contact us at info@qualitygardensupplies.com.au or call us on 1300 206 459 as soon as possible.

Need to speak to us? Don’t worry, our customer service team is ready to help. Email us at info@qualitygardensupplies.com.au and or give us a call on 1300 206 459 and advise us of your issue. We’ll endeavour to resolve any issues as quickly as possible.

You can send us an email at info@qualitygardensupplies.com.au or give us a call on 1300 206 459.

Our Quality Garden Supplies e-Gift cards are available here.  You can purchase the gift card for yourself or as a gift for someone special, and we have multiple values available up to a maximum of $500.

To send a Quality Garden Supplies e-Gift card, select the value then enter the recipient’s email address, add your name in the “From” field and enter any message.  Then click “Add to Cart” button and checkout as normal. 

Once you have paid for the e-Gift Card, the recipient will receive this by email immediately. Please note that we do not offer physical gift cards, only digital. 

Simply enter the e-Gift Card number provided in the recipient’s email where indicated in the cart:

Or, add the gift card in at checkout:

There is no need to spend the entire E-Gift Card amount in one go. The balance remains tied to the E-Gift Card code to be used another time.

Everytime you use your gift card, you will be sent an email with your remaining balance.  If you have lost your email, you can contact us at info@qualitygardensupplies.com.au

Steel watering cans are the best to buy – they last longer than plastic cans. We have outdoor watering cans available in three sizes: 4.5L, 5L and 9L in high quality brands like Haws, Burgon & Ball and Ryset. We also have lots of indoor watering can options in 0.7L, 1L and 1.7L sizes, as well as bundles with a mister included. Haws watering cans are very popular and are available in 4.5L and 9L, in a variety of designs and colours. 

The Burgon & Ball Pocket Pruner is ideal for small hands along with the Burgon & Ball Hand Trowel and Hand Fork. We also recommend the Sophie Conran Range, specifically designed for smaller hands.

That’s ok, give us a call on 1300206459 or email us at info@qualitygardensupplies.com.au to let us know. As per our returns policy, you can return them within 30 days of receiving it to us at your own cost, unused and in the original packaging. Once we receive them, we’ll send out the correct pair to you in the mail.

A Ground Rake is the best as you can flip the rake to pull up weeds. The Wolf-Garten Scuffle Hoe Attachment or the Burgon & Ball Weed Slice are also good for weeding on a gravel surface, as the blade runs just below the surface of the gravel.

The block paving knife is specifically designed to get into the cracks between bricks, pavers and around driveways and get out weeds – we also have a long handled version. You could also use a paving brush like the mid handled Burgon & Ball Miracle Block and Paving Brush or the Wolf Garten Joint Brush.

For dead or brittle plants, anvil secateurs like the Wolf-Garten RS4000 Anvil Secateurs are best. For deadheading live flowers, we recommend the specially designed Burgon & Ball Ergo Deadheader.

For more secateur recommendations, check out our Guide to Buying Secateurs.

Yes, with a suitable handle the Wolf Garten Window Wiper and Window Squeegee can reach second floor windows. Browse our range of handles here.

They would both do work well for deep roots. If you have harder ground, then the Weed Extractor KS-M Attachment is good as it has foot treads that you can push into the soil with your foot. If the soil is soft then the Thistle Weeder IW-M Attachment is good.

For maximum power with minimum effort, use the Burgon & Ball Anvil Ratchet Pruners, the ratchet mechanism takes the effort out of cutting through tough material.

If you have a big pruning job, you could upgrade to the Mini Bypass Loppers with lightweight and compact aluminium handles to reduce fatigue and keep you gardening for longer.

For more secateur recommendations, check out our Guide to Buying Secateurs.

There could be a few things going on here. Tomatoes need plenty of sunlight and water to have abundant good sized fruit. It could also be the fertilizer being used. Fertilizer’s high in nitrogen will enhance foliage growth, where as fertilisers with higher phosphorus content will encourage flower and fruit development. Something like Manutec’s Tomato Food soluble fertiliser should do the trick.

Often fruits and flowers need more potassium in the soil to aid with flower and fruit development. Potash is the best all-rounder solution to adding potassium to your plants diet, which can be dissolved in water and added to the soil.

For more tips and tricks, check out our How to Choose the Best Fertiliser blog post.

For lawn care, we recommend either a long acting granular fertiliser or a short acting hose on fertiliser. Make sure to double-check the type of lawn you have before choosing the fertiliser, as some lawns like buffalo require specific care.

First, we recommend checking your soil pH with a kit as different pH levels yield different hydrangea colours. Then, adjust accordingly with Manutec Hydrangea Pinking or Manutec Hydrangea Blueing.

Yes, a trace element deficiency can result in restricted growth, deformed fruit and yellow leaves. We have Manutec Trace Elements which is dissolvable in water to resolve this issue. 

Eco-Neem or Eco-Oil works quite well early in the stink bug life cycle more so in spring. Their shells are too hard as adults for it to be effective. You can also hose them off and put them into methylated spirits or vacuum them off. It’s a good idea to change the vacuum bag after as they will stink!

Try the Eradicate Snail & Slug Bait or Eco Snail & Slug Bait which is non-toxic for pets, native fauna and other animals. Alternatively you can try the Ryset Slug and Snail Trap or the Ryset Copper Tape for pot plants. 

You can read our How to Remove Snails and Slugs guide for more non-toxic options.

For QLD fruit flies we recommend the OCP Eco-Lure Fruit Fly Trap which has replacement wicks. For more common fruit flies, the Yates Pyrethrum Insect Pest Gun is a great general use spray, and the OCP Eco-Insect Killer Concentrate uses a natural soap-based formula with no withholding period. 

We have a few non-insecticide options for pest control:

• Ryset | Garden Cloche
• OCP | Eco-CLM Citrus Leaf Miner Trap
• Ryset | Large Fruit Protection Bags

Or, check out Gardening Australias’ advice for pest control.