Here at Quality Garden Supplies, we strive for excellence and customer satisfaction, and we back that up with our return policies. Your trust is the most important thing to us.
Shop with confidence this holiday season with our extended returns period. All orders placed online or in-store from 28 November 2025 to 1 January 2026 have an extended return period of 45 days, subject to our return policy.
If the item you purchased happens to be faulty in any way, we will happily replace the product. While we hope it doesn’t come to that, we’ll make the process as smooth as possible by assisting you personally in the procedure if required.
Under Australian Consumer Laws, a product that has a major fault/defect due to no fault of your own, we will need to offer a full refund including any shipping cost.
If you are unhappy with your purchase, you can return this within 30 days of receiving it to us at your own cost, unused and in the original packaging. After receiving it, we will refund you through your method of payment.
It is your responsibility to get the product(s) back to us and the shipping cost will be worn by the customer unless we are at fault.
Please note seeds and fertilisers are non-refundable.
Returns can be sent to:
Quality Garden Supplies
4/312 High Street,
Chatswood, NSW 2067
Otherwise, to request a return, you can contact us on 1300 206 459 or email us at info@qualitygardensupplies.com.au.
